RingRaised support

Let’s get you back to your project.

Contact our team about access, a technical problem or your account data.

Email RingRaised

Use the email associated with your account when you need help with account access or records.

Tell us whether you were using the app or website, your device, and the page or feature. Describe what you tried, what you expected and what happened instead. Include the approximate time and exact error if one appeared.

A screenshot can help. Leave out passwords, sign-in links, invitation codes and unrelated private information.

Try these first

Family setup, including before animals arrive →Sign-in, password & account help →Family records & downloads →Frequently asked questions →Ask about beta access →

Reporting a problem from the app

If you can open Help (called Support in some earlier builds), choose the category that fits and tap Create private support report. Once the app shows Report saved, include its support code in your email. This report records operational status, not the contents of your animal records.

Creating the report does not send your support email. If it cannot be saved, Share device summary lets you include the available status yourself. If you cannot sign in or reach that screen, email us with the details above.

Your records and account

Family members can download supported records from the signed-in website. A family parent can use Manage records to remove incorrect or practice entries and Recently deleted to restore them. For data access questions or an account-deletion request, email support from your account email. We may need to verify that you have authority over the account.

For urgent animal-health concerns, contact your veterinarian. RingRaised support handles the software and cannot provide emergency veterinary care.