I can see only sample animals
The public Family demo uses fictional animals. Choose Sign in to open your real account. Saving a sample entry in the demo does not add a record to the app.
I need to reset my password
Choose Forgot password on the sign-in page and enter your account email. Open the emailed link in the same browser where you requested it and complete the new-password step. Check spam or junk if the message does not arrive.
My family or workspace is missing
Check that you are using the invited email. A new family starts in the app with Create family or Join an existing family, then returns to the website and chooses Refresh my workspaces. An advisor or breeder account may have no family membership of its own; check Connections & account roles for those workspaces.
I cannot find the setup guide on my phone
The phone needs an installed build containing Guided Family Setup; a website update does not update the installed app. In a build with the guide, tap Open family setup guide in Your barn or Help > Family setup guide. Easy Mode has Help & family setup guide. If the guide is hidden, Help reopens it. You can continue setup on the website while waiting for an app update.
My setup checklist is not complete yet
It is fine to stop after choosing a show year and adding exhibitors while you wait for animals. Completed steps come from saved records. For an existing animal, check that it is active, assigned to an active exhibitor and in the current family show year. The first entry must be a real, saved record; test, replaced or queued-only records do not count. Reconnect and refresh before adding a duplicate.
An animal or record is missing
Check family, show year, animal, date and active/inactive filters. A parent can check Manage records > Recently deleted for removed entries. Advisors and breeders should also confirm what the family has shared. Refresh after a record or sharing change. An unavailable-data message means the load needs another attempt; it does not prove the record is gone.
I switched devices or accounts
Use the same account on the app and website. Sign out before switching to another person’s account, especially on a shared computer. Sign-in may be required again when a session expires.
I need to download or remove records
Use Download records for supported CSV exports, or Project reports for a printable summary. A family parent can remove incorrect or practice entries through Manage records and restore them through Recently deleted. That cleanup does not delete a sign-in account. For account-data questions or an account-deletion request, contact support@ringraised.com from your account email. We may need to verify account authority before acting.